Faq

How does BabySensor?

Sensors in the bracelet measure the child's heart rate, skin temperature and oxygen saturation. The sensor bracelet sends this information to the base station. The base station has the baby call feature that captures the sound and measures the room temperature. It sends this, and your child's readings, from your smartphone sensor bracelet so you have a full overview and can control the system from the app in your phone. The base station communicates via WiFi, but also has a built-in 4G card. This can be activated by a separate subscription if one wishes to use BabySensor in places where there is no wifi coverage.

How do I set up BabySensor?

Set up BabySensor is simple and intuitive:

  1. Connect the base station to the socket.
  2. Put the bracelet in the charging crib, magnetic charger in the base station.
  3. Connect the mobile to the same wifi as BabySensor should be set up on. Must be on a 2.4 GHz network, or one that supports both 2.4 GHz and 5 GHz.
  4. download BabySensor-App from AppStore or Google Play.
  5. Follow the instruction in the app to complete the setup.

Is BabySensor CE-approved?

Yes. The product is CE marked and has all the necessary certificates for environment, security and sales in Europe.

How do I be notified if something is wrong with my child?

We use a traffic light system for notification. The system comes with standard layout for what is normal values ​​for the different sensors, adapted to the child's age. You can adjust these if needed. You can define how you want to be notified if the values ​​change from "Everything is OK", to "Be Opening" or to "Please Check". 

  • If everything is ok, the values ​​in gray appear on your mobile.
  • If something changes and is slightly outside the normal areas, the values ​​appear in yellow. You can be notified with yellow screen, sound and vibration on your mobile, as well as yellow light in the base station.
  • If the measurements are unusual, the values ​​appear in red. You can be notified with red screen, sound and vibration on your mobile, as well as red light in the base station.

Why don't have BabySensor camera?

BabySensor is made in collaboration with health professionals, including doctors and health nurses. We agree that excessive mobile use is not beneficial for toddler parents. Camera also does not provide significant information about the child's need for care. That is why we have focused on accurate sensor technology that provides significant information, with notifications when the need for care changes.

What age group can use BabySensor?

BabySensor is designed to suit all children aged 0 to 5 years. The actual use is likely to change with age. When the baby is small (0-18 months), sensorics are used regularly. When the child grows, it is perhaps only in special situations that measurements are needed. The baby call feature is relevant throughout the period. To get the most accurate readings as possible, we recommend putting the bracelet on the upper arm or thigh if the baby is quite small/thin.

How can we get unlimited reach, e.g. When we are in the cabin, without WiFi?

The base station sends the child's care information to your mobile via WiFi or 4G. The 4G feature requires a subscription to be activated. With a 12-month 4G subscription, expand your uses for your BabySensor, and thus also your own mobility. With an active 4G subscription, the system automatically switches to 4G when WiFi is not available.

How do I be told if my child loses the bracelet?

If the child loses the bracelet, you will be notified with '' bracelet inactive ''.

Can we clean BabySensor?

Yes, you can wash the bracelet by hand or in the washing machine at 30C. Remember to remove the sensor unit before washing. The travel bag can be washed at 40C. The base station can be dried with a damp cloth.

How often does the sensor measure the care information?

Pulse is measured every 20 seconds. Oxygen saturation (spo2), temperature of the skin and in the room is measured every 15 minutes.

We do sleep training. Can we turn off the cry alerts?

Yes, you can easily adjust or turn off selected notifications on your app.

Is there guarantee on BabySensor?

Yes, we offer a two -year warranty on the product.

Can there be harmful radiation from BabySensor?

To minimize radiation, we use low -energy Bluetooth to connect the bracelet to the base station. The base station is not in direct contact with the child and communicates on WiFi or 4G in the same way as your phone, but with significantly less traffic. It is therefore not harmful to use.

I have a guarantee that my child is doing well and is safe when I use BabySensor?

BabySensor Relax is not approved medical equipment and is not intended to prevent or diagnose illness or state of health. It is only meant as an aid.

You are responsible for the child's well -being and health, and to follow all guidelines for health, care and safety, including sleep.

What is the maximum distance between bracelet and base station?

Regular bluetooth range is up to 10 meters, depending on physical obstacles.

The base station should therefore be a maximum of 5-10 meters from the child when the bracelet is in use. If the bracelet comes out of reach, you will be notified with "the bracelet is inactive"

Where is the on/off button?

Base station: The on/off button is on the left side front, next to the attachment to the leather strap. It must be kept for 2-3 seconds to turn the appliance on/off. When the base station is set for charging, or ends, the appliance is automatically turned on.

Bracelet Sensor: Turn on/off in the app, or by charging or turning away from the skin.

The app: Closes and opens like any other apps.

How long does it take to charge the devices fully?

Bracelet sensor: Max 90 minutes.

Base station: Max five hours.

What is the battery capacity?

Bracelet sensor: At least 36 hours.

Base station: At least 12 hours of continuous use.

How do I know the devices are charged and ready for use?

The power level is easily checked in the app (in the upper right).

In addition, LED lights on the devices indicate that they are charged and what charging level they have.

Can I even set the values ​​for notification?

The system automatically comes with settings for sleeping children 0-6 months. These can easily be adjusted in the app.

Tolerate BabySensor cold?

It is tested in the cold and can withstand to -50 degrees Celsius.

Tolerate BabySensor High heat?

It is tested in heat and can withstand up to 50 degrees Celsius.

Do the notifications override locked screen?

If you have locked the screen and notifications are enabled in the app, the notifications will appear in the locked screen. You can choose how you want to be notified in the app.

In locked screen mode, the phone's own audio setting is overriding for noise with noise or not.

Does the alarm override silent mode on your mobile?

If the mobile is in silent mode and in a locked screen, you get the notification, but without sound. Inside the app you still get sound.

If the mobile is in "Do not disturb", you can still get sound alert in locked screen as well.

What is the bracelet made of?

The bracelet that is attached to the child's arm or foot is made of Oeko-Tex. It is textiles that do not evoke allergies, or contain dyes that can be carcinogenic. Read more about Oeko-Tex on The Consumer Council's website.

Why have you developed BabySensor?

Because, in our own experience, we experienced a lot of uncertainty and sleepless nights during the baby and toddler period. We want to be a safe supporter for parents, and contribute to more security and the opportunity to lower your shoulders a bit.

Who stands behind BabySensor?

BabySensor AS is a 100% Norwegian company, with entrepreneur and four -child mom Anita Fevang in the lead. The technology behind BabySensor is developed in close collaboration with Norwegian and international suppliers.

Does there are more functionalities in BabySensor?

YES. The system is designed so that updates can be made OTA - OVER THE AIR. This applies to bug fixes, updates and new functionality. New versions of the app are updated as other apps, software on the device itself is updated as with system updates on your phone. We are constantly working on improvements and new functionality that will gradually be made available to both existing and new users.